Three things: 1. I ordered loaded potato soup and a salad, and they did not provide utensils.
2. The loaded potato soup is straight up false advertising. It's called "loaded potato soup," and then you have to pay a dollar extra to include any of the ingredients that make the soup "loaded." $1.20 for cheese???? for bacon????? When it should have been in the soup to begin with? Ridiculous.
3. It's clear that the extra ingredients are just chopped up and haphazardly thrown in the soup. Several bites were just pure long, stringy onion. I was really craving potato soup and didn't have time to go to a sit down place, so I braved firehouse subs soup. Please stick to sandwiches.
M
Misty B
7 contributions
Liked
• 12/10/26
• DoorDash order
Got the Thanksgiving sub, which was tasty but the store forgot to put my gravy bowl on the side (which would've made the sub spectacular).
The Hero was quite delicious.
R
Rainna B
2 contributions
Loved
• 21/1/26
• DoorDash order
The Hook & Ladder.® is the best sub yet. Great portion size fresh veggies definitely would order again.
J
Jo W
Local Expert • 275 contributions
Liked
• 15/9/26
• DoorDash order
Ordered New York Steamer for my Spouse. He enjoyed it. Ordered Tuna, no bread or fixings, just the Tuna. It came SOUPY & Unrecognizable!!! Did not eat it.
R
Rae C
17 contributions
Didn't like
• 23/8/25
• DoorDash order
I've ordered here before. Today my order came and the Hook & Ladder.® had the raw onions I asked to be removed, and was missing my sautéed onions and the bacon I paid extra for. I'm disappointed. The Classic Deli Tuna Salad came with the onions I asked to be removed. Saddest part is the receipt shows all my requests they just were not adhered to.
