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They had a new person on which stuffed up my order, I rang them straight away and they went over and above to sort this out by delivering the missing items personally and apologizing, I didn't think this sort of service existed anymore but these guys are great, food was amazing thank you again.
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Olivia W
5 contributions
Loved
• 26-01-11
• DoorDash order
The food arrived so quick and fresh I had to wait for it to cool down before I could eat. They took beautiful care in the packaging and the food and price is amazing especially the giant sausage roll! Definitely will order again!
O
Olivia W
5 contributions
Loved
• 26-01-12
• DoorDash review
This always arrives fresh and hot. The portions are huge and price is great. I would definitely order again.
C
Chanelle G
7 contributions
Liked
• 25-07-06
• DoorDash order
always great food from these guys!!! I wouldn't get coffee again though. I order mochas as the dont need sugar, this mocha definitely needed sugar and something else. it was similar to an instant coffee machine mocha in a waiting room.
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Caitlin W
1 contributions
Didn't like
• 24-03-01
• DoorDash order
I ordered the Salad Sandwich - Roast Chicken with Avocado& Tomato Relish and a Chocolate & Oreo cream Donut- both items were incorrect in my order. Instead, I received a normal chicken sandwich and a jam roll that had been disguised with the toppings of the Chocolate & Oreo cream Donut... it wasn't until I had a bite and saw the jam that I realised what had been done.
This bakery does really nice food, it was just a bad experience.
Perhaps leaving your customer a note to apologise that what they paid for isn't what they got would be a nice gesture, especially considering the price of the food is a premium (in the end I paid $10 to essentially have a lettuce sandwich with a tiny bit of chicken).
Alternatively, contining to produce the food to keep up with the demand might be useful or, including a note on the delivery partners site to say that items may not be in stock at the time of order and items recieved could differ.
