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My order was prepared correctly overall, and the food was good. However, I was disappointed with the customer service experience.
I placed my order through DoorDash as a customer, not as a driver. Because the order was taking a long time, I went to pick it up myself. When I arrived at the drive-thru, the employee initially told me I couldn’t pick up my order there because it was a DoorDash order. I explained that I had placed the order as a customer and was simply picking it up myself. After some discussion, she eventually allowed me to stay in the drive-thru instead of making me park and come inside, which I appreciated since it was raining and the whole reason I ordered ahead was to make pickup quicker and easier.
The other issue was that I requested ketchup when placing the order and also specifically asked at the drive-thru window for plenty of ketchup. The employee acknowledged my request and said she would make sure it was included. Unfortunately, when I checked my bag, there were only 2 ketchup packets for 3 sandwiches and 2 orders of potato wedges.
The food itself was fine, but better attention to customer requests and a smoother pickup experience would have made a big difference.
A
Alexis W
1 contributions
Liked
• 26-01-30
• DoorDash order
Everything's was hot, fresh and really good! The only thing was I ordered a large meal and my drink was a large but my potatoes wedges weren't. But other than that everything was good! I'll be ordering again
T
Tonya G
6 contributions
Didn't like
• 25-04-04
• DoorDash order
it was the worst I have ever eatenDave's ComboClassic Chocolate Frosty® from Wendy's. burnt hard as a rock
D
DeShon R
3 contributions
Didn't like
• Today
• DoorDash order
The food was old and the burger was burnt to a hard brick like texture.. Horrible
N
Niyaa B
1 contributions
Didn't like
• 24-05-06
• DoorDash order
I asked for extra cheese & also lettuce on my son of baconator but instead i got a small amount of mayo an ketchup with only 2 pieces of bacon THAT IS BURNT
