I am a long time custom Firehouse subs and today's order completely missed the mark. First food wrapped in foil l, not in their typical box, no pickle as requested and then delivered in a plastic thank you bag. The sandwich was gross, wilted lettuce and no onions, jalapeños or banana peppers as requested. Bread soggy as well.
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Julie Z
Emerging Expert • 15 contributions
Didn't like
• 31/10/25
• DoorDash order
These were the worst subs we've had from Firehouse. They tasted stale. They were light on the meats and they were dried out. We usually get out subs from the store in Winter Haven. The consistency is great there.
C
Christine M
Emerging Expert • 16 contributions
Loved
• 28/03/23
• DoorDash review
This particular franchise's food is good and consistent, it's refreshing to get that type of service on this app. I've ordered the hook n ladder several times with extras and everything requested was always added. I ventured out and tried the potato soup and it was wonderful so was the steak sandwich. I've had several bad experiences from other franchisees so I just wanted to share a review and a thank you to the staff of this particular Firehouse subs franchise. The price is worth the food received!
C
Crystal M
6 contributions
Didn't like
• 13/08/26
• DoorDash review
Super disappointed with my sandwich. The bread is soggy in some parts and over toasted on the ends. There were no onions, banana peppers or jalapeños and the lettuce was wilted. I have been a loyal Firehouse sub customer for years and have never had such a disappointing order.
C
Christine S
5 contributions
Loved
• 29/10/25
• DoorDash order
Great customer service and great food. My go to place for sandwiches. Always fresh and delicious. The amount of meats and cheese makes everything fulfilling.
