Second order in 2 weeks. Still good in taste, tho I lost 1/3 of my matcha and it's all over the other 2 cups and the bag. Not well packaged this time. 3 cups in a 2-cup holder, 3rd cup floating. It's packaged in a way that's hard not to spoil and it's definitely not all dasher's fault. Will order again but I hope the packaging is better handled next time.
A
Andrea L
3 contribuciones
Didn't like
• 15/1/26
• Orden de DoorDash
Very disappointed. The entire cup of drink is basically ice even if I've already asked for less ice. Lowest ROI given the price.
V
Vivi C
3 contribuciones
Didn't like
• 24/1/26
• Orden de DoorDash
Very disappointing experience.
I ordered a drink that traditionally does not include boba, but the system automatically added boba and charged extra unless manually removed.
Charging customers for add-ons they didn’t actively select is not reasonable.
J
Juzheng Z
9 contribuciones
Didn't like
• 2/1/26
• Orden de DoorDash
The order was ready 20 minutes late than the pickup time (50 minutes after order was placed). The staff told that the doordash pickup time is wrong but did not provide any evidence. I waited in store for very long and the staff never attempted to solve the issue.
J
Jessie T
2 contribuciones
Didn't like
• 1/8/26
• Orden de DoorDash
The pick up process is ready bad. There was nothing to track when the order was ready or not, except for doordash noti. Mind you they have a screen for order process but didnt show doordash orders there. I saw a long line and the girl was too busy to even look up to give ppl drinks out. Don't think it's her fault tbh. It seems like the store is understaffed, so it's the management's fault for not well prepared.
