This is the third time my order from this location has had missing items (twice on my account and once on my partner’s account). Because this has now happened multiple times, it appears there may be an ongoing order accuracy issue at this restaurant. Unfortunately, the customer service experience with them when trying to resolve the issue was extremely disappointing. My DoorDash delivery was missing the cheese sauce that I paid extra for. DoorDash only offered credit instead of a refund, so I had to drive to the store myself to retrieve the missing item, even though I had already paid for delivery for the convenience.
When I arrived, the staff gave me the smallest 3 oz queso cup. Considering the inconvenience of having to leave my home and drive to the store because the order was packed incorrectly, I politely asked if they could either provide an additional cup or a slightly larger portion due to the inconvenience. The employee stated I would need to pay more. At that point, I asked if the queso could simply be refunded and not provided, since the mistake was on their end and I was not satisfied with the service. They still refused and said I would need to go through DoorDash, which I had already attempted. When I asked for a manager, I was told the manager was not there and there was no resolution offered.
Mistakes happen, but good customer service is how businesses resolve them. Having to drive to the store after paying for delivery, and then receiving no effort to resolve the inconvenience, was very disappointing. Based on this experience, I would not recommend ordering from or visiting this location if you want correct orders.
M
Melissa N
1 contribuciones
Didn't like
• 11/10/25
• Orden de DoorDash
$21 for like half a shrimp in the tacos. Churros were completely stale too.
S
Sierre R
4 contribuciones
Didn't like
• 12/3/24
• Orden de DoorDash
I put 3 stars because the ramen didnt have no seasoning to it. I would say that the mini quesadillas was great and it tasted good with the sauce from the ramen. Also, not enough meat in it either. But i would say it'll be way better if it had seasoning to it and more meat to it.
S
Shannon G
2 contribuciones
Didn't like
• 6/4/26
• Orden de DoorDash
The "large" order of chips AND salsa was shameful! I can see why everyone has negative things to say about this restaurant. I couldn't believe what they claimed to be a large salsa. This is why I ordered from Cinco!
