Thank you for ordering! We will be sending you a photo of your arrangement. Please provide your cell phone number and you must approve the photo of the arrangement otherwise the order will be canceled. Delivery policy: during normal business hours, our delivery service is available from 9 am to 6 pm. Generally, we prioritize orders based on when the order was placed, location and expected traffic, but offer guaranteed delivery within a three hour window for an extra fee. Available delivery windows include: 9 am-12 pm, 12 pm-3 pm, 3 pm-6 pm. Holiday delivery times will be between 9 am-6 pm, delivery windows are not applicable during these days. Substitution policy: In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value. If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
