I pre-ordered 3 Polar Pizzas for an office event using Baskin-Robbins' DoorDash delivery service. About 10 minutes before my window of time for delivery came, I got a text message from the driver (April Smith) letting me know the store ("BR") did not have the flavor that I requested. I replied to April to get what they had but to let the store know that I was NOT happy about the last-minute change. When April got to BR she asked to speak with a manager. I unfortunately did not get the manager's name (because he deserves some credit as well!) but he personally began getting my order together for her, with the flavors originally ordered. April delivered the order on-time and with a smile and I am forever grateful to her for stepping up and providing outstanding customer service.
The Baskin-Robbins manager at the N New Braunfels located is very much appreciated and should be proud to be associated with such a conscientious DoorDash driver as April!
Thank you!
J
Janeth V
2 contribuciones
Didn't like
• 9/4/26
• DoorDash order
It was okay not really worth 14$ didn't even fill up all the way
C
Cindy P
8 contribuciones
Didn't like
• 22/3/26
• DoorDash order
shake was liquid and not full. iordered rocky road and cookies with cream, but got double rocky road
