Beautiful Fresh Cut Peonies for mothers day, thank you
A
Ashley D
Didn't like
• 10/5/24
• DoorDash order
First couple times bought these were the best biggest roses. After that they got smaller and smaller very small. Could have bought at grocery store. Gave them a second chance after the first wasn't fresh. The second order roses are just basic roses like you can get for 12 @ the grocery store. Yet I paid 165$
G
Guila K
Didn't like
• 26/3/24
• DoorDash review
Despite being a long-time customer of this shop with no previous issues, I must express my profound disappointment with my recent experience. I ordered a bouquet for my in-laws' anniversary, only to discover it hadn't been delivered as expected. Upon contacting the shop, I was informed that the delivery service failed to leave the bouquet due to purported unanswered calls and doors.
Normally, deliveries to my in-laws' condominium are effortlessly received by the front desk staff 24/7, making this incident particularly perplexing. While the bouquet was eventually delivered the next day, it was missing the special gold butterflies I had paid extra for, which held sentimental value to me.
The florist's response to this discrepancy was unsatisfactory; instead of acknowledging the mistake, they opted to substitute the missing butterflies with additional flowers without consulting me. When I expressed my dissatisfaction, they proposed delivering the plastic ornaments instead, an offer I found both inappropriate and insulting.
What ensued was even more disheartening. The florist's attempt to refund a paltry $2.89 (instead of the 3$ paid) after a $133 purchase including a $12 delivery fee, felt like an insult. When I declined the refund and returned it, the florist shifted blame onto my in-laws for not being available on the anniversary.
The florist's attempt to shift blame onto my in-laws for not being available to receive the delivery further exemplifies their unprofessionalism. It is absurd to expect clients to ensure constant availability at the recipient's end, especially for surprise gifts.
Regrettably, this experience has shattered my trust in this shop, and I caution others against entrusting them with surprise gifts or bouquets, as they may not meet expectations. As a once-loyal customer, I am deeply disappointed and will be seeking alternative florists in the future.
