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Taco Salad is my favorite! Great portion and full of flavor.
D
Dan S
2 contributions
Didn't like
• 25-07-23
• DoorDash order
Dry steak tacos, overcooked crunchy rice, $5 guac came in a tiny dixie-sized cup. The tostones tasted good, just not crispy. Wouldn't order again.
S
Sarah N
1 contributions
Didn't like
• 26-03-15
• DoorDash order
The Paella Excelencia is a good value, but everything else was extremely overpriced for the quality and quantity of what you get. It also took the restaurant over 1.5 hours to prepare the food, and no one picked up the phone when we tried to call multiple times. Will definitely not be ordering from here again.
M
Melvin B
4 contributions
Loved
• 25-11-29
• DoorDash order
They sealed my DoorDash order just as I requested, and the food arrived perfect. Really appreciate the extra care and customer service. Will definitely order again!
J
Judah M
1 contributions
Didn't like
• 26-05-17
• DoorDash order
You'd think with places like Sundance Kitchen, Cantina, and Roof Taco down the block, this restaurant would want to go out of its way to keep customers, but it turns out the opposite is true. They couldn't care less.
I recently moved to the neighborhood and was genuinely hoping to make Catrina my go-to Mexican spot, but after how I was treated, I'd rather spend my money elsewhere.
It was around 3:30 PM on a Sunday and the place was practically empty -- only two tables occupied outside and one inside. I ordered a burrito bowl, which came out to $20 after tax, and sat down at one of the outdoor metal tables to eat.
A woman from behind the bar came outside and, in a very rude and dismissive tone, told me I was not allowed to eat there and essentially kicked me out. There was no politeness, no explanation, no attempt at hospitality whatsoever.
What made it even worse was that I ended up having to eat my food sitting on the street next door after just buying it from them. It was honestly embarrassing and completely unnecessary, especially considering how empty the restaurant was.
The unfortunate part is that the burrito bowl itself was actually very good. But when the service is rude and you make a paying customer feel unwelcome and embarrassed, it ruins the food. A good meal stops feeling enjoyable when it comes attached to that kind of treatment.
Customer service matters just as much as the food, and after the way I was treated, this became an instant 1-star experience for me. First impressions matter, and unfortunately this one guaranteed I won't be coming back.
