My sandwich was great, and the fries were excellent!
L
Layne M
Emerging Expert • 25 contributions
Didn't like
• 8/21/25
• DoorDash order
I ordered my food nearly 30 minutes prior to arriving. They did not start cooking my order until I arrived at the store for pick up. What I assume was the manager was loudly berating another employee. The poor guy being berated was so embarrassed. Bless his heart. The customer service is so poor which is why I rarely order from here. My sandwich tasted like it was cooked on a dirty grill
N
Nan T
Emerging Expert • 14 contributions
Didn't like
• 8/16/24
• DoorDash order
I've ordered from the Steak Escape in Gluckstedt before and the food was excellent. Not today! The 5 delicious cookies were replaced by 4 small bags of chip. When iwas informed that they were out ifcookird, but had chips, I asked that the cookie money be refunded.
The one large drink with heavy ice and the medium drink with light ice were replaced with a large drink with light ice.
That naked fries were refried fries and were tough enough to be used as chew toys for my mini dachshund who is an aggressive chewer.
The Jr Steak Sub with no bread and extra cheese was a glob of melted cheese with about a tablespoon of steak.
The Grand Escape with onions, bellpepper jalapeno peppers and extra cheese had no bell pepper nor onion, but enough jalapeno peppers to be the main dish as a jalapeno lovers banquet. And not only was there not extra cheese, It was almost non-existent.
Won't be a repeat customer. Just too many issues.
E
Emilee C
7 contributions
Loved
• 4/27/26
• DoorDash order
The new guy behind the counter is cooking straight heat and the lady is so sweet. Definitely a good team
G
Ginger D
5 contributions
Didn't like
• 5/30/26
• DoorDash order
I paid for a loaded potato and did not receive it . Stating they were out. The attitude given was not appreciated. They said they refunded me but, according to my account, they did not.
