Missing hotcakes order from order and paid 7.00 for extra bacon for only two strips to be added .
E
Elizabeth M
2 contributions
Didn't like
• 5/18/25
• DoorDash order
Missing items from my order placed on doordash, food looks like it was thrown in bags and not even completely wrapped. customers are customers whether in store or through doordash, but it seems like online orders aren't given the same quality service as in person
E
Eva María S
2 contributions
Didn't like
• 11/8/25
• DoorDash order
No pusieron los Honey Mustard en la oren encargue 3 por los cuales me cobraron por 2 y no los pusieron en el pedido
I
Isaac R
2 contributions
Didn't like
• 10/6/25
• DoorDash order
The food alone was unacceptable. However, the true culmination of frustration came when I reached out to your staff for assistance. Instead of acknowledgment, I encountered dismissive, indifferent, and unhelpful behavior—making me feel that raising legitimate concerns was an inconvenience rather than an opportunity for your restaurant to uphold its standards. This lack of care is deeply troubling, as it not only undermines the meal itself but reflects poorly on the establishment’s overall commitment to customer satisfaction.
I have long valued your restaurant, which is why this experience stands out as particularly disappointing. It is clear that the combination of poorly prepared food and negligent service constitutes a serious lapse in both operational standards and customer respect. As someone who genuinely wishes to continue patronizing your establishment, I believe meaningful corrective action is warranted. While I am not explicitly requesting compensation, a gesture reflecting the severity of this experience—such as a gift card commensurate with the inconvenience and dissatisfaction caused—would demonstrate a commitment to accountability and customer care.
I trust that you understand the gravity of this situation and will take prompt, meaningful action. I look forward to your response detailing how you intend to rectify these issues and ensure that future patrons do not encounter similar negligence.
