I've ordered from PYs many times as it has consistently been perfection! The works burger is my absolute favorite, along with the fresh cut fries- not to mention the generous serving size of them I've always received! Unfortunately, this last time was completely disappointing. Not only did it look like a 5 year old packaged my meal, my works burger was missing three components and was accompanied by the smallest serving of fries ):
Based off the exceptional results I have always received I would confidently say it would have had to be a new employee.
I will be ordering again. Thank you (:
M
Mike G
1 contributions
Didn't like
• 6/26/25
• DoorDash order
Would be 5 stars but don't try to order ahead. absolutely pointless.2nd time they have done this to us. last time we were coming back to town and put the pickup at an hour from the time of ordering and it sat done there for 45 mins. this time order done 20 mins early. not iimpressed. if it was crazy busy I understand
S
Sharaya H
3 contributions
Didn't like
• 11/15/24
• DoorDash order
Both our burgers were undercooked and cold, and they didn't give me any of the beer cheese I specifically requested for dunking my burger in. The chicken strips were good and tasted fine. Definitely the first time I've ever had an issue with their food. Such a disappointing meal.
J
Jessica B
Emerging Expert • 9 contributions
Didn't like
• 4/7/24
• DoorDash order
Their machine went down, so they didn't have my order when my dasher came to pick it up. He had to wait for them to cook it once they got it working and actually received the order. Not completely their fault, as I'm sure it could've partially been Doordash's fault as well. Either way I ended up getting my food an hour and a half after I placed the order. No apology or discount for the inconvenience for me or my dasher.
Chicken Strips were pretty good. Chicken Wings & Drummies had good flavor sauce, but the wings were fatty for my taste. Pretzel Bites were the best part, I would recommend them! And I think the Fresh Cut Fries would've been a lot better fresh; they were all cold and hard by the time I received them. I wouldn't order the fries for delivery ever again probably.
Overall the food was good/average. Hopefully they get their system with Doordash down a bit better for the future.
C
Connor G
2 contributions
Loved
• 11/25/24
• DoorDash review
Delicious Burgers, Excellent Fries, Top Notch Bartenders too
