So this is my second time trying Mango sticky rice and the first time was in Colorado and I liked it . But this I loved! Not only was the serving size big enough to share but it was beautiful to look at and so creamy and delicious. I was pleased and I am a harsh critic. This was a great first impression. The mangoes were so sweet and ripe. Hmm ! Great dish.
R
Rose J
1 contributions
Didn't like
• today
• DoorDash order
1 Star — So Disappointed, Especially From a Restaurant I Loved
I am incredibly disappointed with my order from Pho Gia Vi tonight. After spending nine hours at the hospital waiting for my dad to come out of surgery, the one thing I was looking forward to was a steaming bowl of pho from what had been one of my favorite Vietnamese restaurants.
I spent extra for the short rib pho and had it DoorDashed to me. I also ordered the Bi Cuon—fresh spring rolls with pork and pork skin. I’ve always been very pleased with the pho here in the past, which made tonight even more disappointing.
The spring rolls came two to an order. I cut them in half and discovered that only one of the four halves had any noticeable pork in it, and even that was a very small amount. The rest was basically stuffed with plain, unflavored rice noodles.
Then I opened the pho. The broth container was only a little over half full. The short ribs were mostly bone, and after pulling off all the meat, I had barely 1/4 cup. There was also a lemon wedge instead of lime. I reheated the broth and poured it over the noodles, meat, vegetables and herbs, but there simply wasn’t enough broth to make a bowl of soup. Instead, I ended up with a bowl of mushy noodles.
The frustrating part is that the flavor was delicious, as it always has been. But delicious flavor doesn’t make up for receiving so little broth and meat—especially when I spent nearly $50 between the food and having it delivered.
I normally will not leave a bad review without first contacting the restaurant and giving them an opportunity to make things right. Unfortunately, that experience was even more disappointing than the food.
The man I spoke with told me he had personally made my order and blamed the missing broth on the waitstaff who packed it. I explained that while that might account for the half-filled broth container, it didn’t explain the lack of meat in both the pho and the spring rolls.
He offered to give me more broth if I drove to the restaurant. I explained that I had used DoorDash specifically because I did not have a car available. At that point, he became angry and yelled, asking what I wanted him to do about it.
I offered a very reasonable solution: I could come by the following day if he was willing to remake the soup. He refused and said he would only give me the rest of the broth. I asked, “Really? You’re willing to lose a repeat customer rather than replace a meal that wasn’t prepared properly, after I paid all that money to have it delivered?” He said yes and hung up on me.
Mistakes happen. Restaurants have off nights. I can understand that. What I cannot understand is skimping on the main ingredients of a premium-priced dish and then treating a repeat customer rudely when she calls to resolve it.
I ended up ordering another bowl of pho from Veranda Kitchen & Bar, and it was exactly what I had been hoping for in the first place.
After years of enjoying Pho Gia Vi, I’m genuinely sad to say that from now on, I’ll be going elsewhere for my pho.
R
Rachel B
1 contributions
Loved
• 4/20/25
• DoorDash order
Pho was so delicious and fresh! Very impressed and this is to go pho, cant wait to actually sit down in the restaurant and try it steaming hot! The broth is perfect and meats were of good quality and veggies all fresh and crisp! I will definitely be a repeat customer!
A
Anielka B
6 contributions
Loved
• 1/16/24
• DoorDash order
P3. Pho Tai Chin - Rare Steak, Brisket Pho is amazing!!! The pho broth is so nice I love it so much.. the food is always tasty.. I think this is my favorite pho restaurant!!! I tend to get the spring rolls too.. so so good!
Lavender S
Emerging Expert • 16 contributions
Loved
• 6/14/23
• DoorDash review
THE BEST PHO SOUP. DRINKS ARE A SURPRISE OF DELIGHT. THIS IS THE ONLY PHO RESTAURANT I WILL EAT AT. ALWAYS DELICIOUS NEVER DISAPPOINTS ME. I WILL BE FOREVER FAITHFUL TO THIS EXCELLENT RESTAURANT AND THE OWNERS.
