Pollo tropical can be a hit or miss since more often than not I have missing items from my order. However, their freshness is second to none. Which is why I keep reordering time and time again. Thanks!
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Lachelle W
3 contributions
Didn't like
• 2/16/22
• DoorDash order
All the chicken was overdone and so was the rice. I spent close to $60 just for the family and I to be disappointed.
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LINDA A
Emerging Expert • 64 contributions
Didn't like
• 7/11/22
• DoorDash order
The crispy chicken platter is usually very good, but this one was a disappointment. There was too much coating, it was overcooked (the coating was almost burnt) and the chicken inside was dry. Guess they were having a bad day. The plantains were delicious.
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Isabella H
1 contributions
Didn't like
• 6/14/26
• DoorDash order
La comida sabía muy amarga toda, y el guacamole traía crotones como si hubiera estado en otro plato,
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Sandra S
17 contributions
Didn't like
• 11/23/25
• DoorDash order
I ordered 2 items with ropa vieja. The tostones came exactly as pictured. The Ropa Vieja Platter was a complete disappointment. The container of ropa vieja sent was not even filled halfway and no grilled peppers and onions were included. See attached pictures. And the Cuatro Leches dessert was not sent either.
