Our order was originally incorrect. We called the store and they admitted their error, made it right, brought the corrected order to our hotel room and doubled the dish. The person we talked to was wonderful, helpful and so understanding as my husband had surgery that day. We will use this restaurant again in the future.
M
Marcus P
2 contributions
Didn't like
• 4/9/26
• DoorDash order
requested no ham on sandwich and ignored request. i normally get if they don't see it but it was printed on every sticker for each item in the order so that was disappointing. chili portion size was also super low. not worth ordering here again
A
Amanda T
Emerging Expert • 18 contributions
Didn't like
• 12/4/25
• DoorDash order
What a disappointment. Powerhouse Salad didn't have chicken as expected, lettuce was brown, cucumbers must have been frozen at some point bc they were translucent and soggy, dressing was missing...ended up throwing most of it away :/. Sandwiches were meh; nothing to write home about. Subway is better than this place.
B
B
13 contributions
Liked
• 6/28/24
• DoorDash order
A little disappointing opening the Mac and cheese that was $10 and finding 1/4 of the container was empty.
D
Dawn H
1 contributions
Didn't like
• 10/29/26
• DoorDash order
Hi, I have ordered from DoorDash several times, usually order the giant size. This time, it arrived with no issues, however, the size of the sandwich now is significantly smaller. I know, because I can't EVER eat a whole giant sandwich....except for today. The size is smaller . The sandwich bread is smaller, there are less toppings. They are downright unacceptable Not good. Not consistent. You guys used to offer such good food now you're so stingy with everything, trying to save money. If Potbelly continues this behavior, people will want to stop eating there!! No, I won't be ordering from there again.
