I clearly ordered a marble rye BAGEL from Ruby's through DoorDash. The RUBY's PAGE clearly lists all of their bagel flavors, including Marble Rye. I open up to find two pieces of bread. Called the store. They don't have that flavor as a bagel so I just paid $4.60 and a tip for two pieces of bread. They told me that they'll try to make it clearer on their end. No refund-I have to get a refund through DoorDash per the store. I told her that IT IS NOT DOORDASHES MISTAKE-it is their mistake on their ordering site. She agreed but said that they can't refund me because it was through a third party. So I'm going to ask the delivery service to refund me for the merchant's error??????
Now I'm stuck home unable to drive with two lousy pieces of bread as a meal.
This is not how you run a business-you admit the error is yours but make the customer jump through hoops, ask the party who is not at fault to refund them and don't offer any restitution?
A bagel costs them pennies to make.
Waste of $30 and my time. This is why I promote Mozzo and Jeff's Bagel Run. Their bagels are much better anyway and worth the longer drive for us.
Buh bye, Ruby's.
J
Jaclyn L
8 contributions
Loved
• 10/17/25
• DoorDash order
I order from Ruby's frequently. They have the bestttt coffee and of course bagels. Staff is also amazing!
M
Misty S
1 contributions
Didn't like
• 1/23/26
• DoorDash order
I order Ruby's every Friday and typically it's wonderful but the last couple of times they have gotten my order wrong and left something off and today I asked for crispy bacon and it was almost raw :( I'll still order but hopefully next week is better
K
Kimberly G
2 contributions
Didn't like
• 3/22/26
• DoorDash order
This is what I received for two orders of bacon ordered. Far from what it has been in the past.
M
Michael V
1 contributions
Didn't like
• 6/22/25
• DoorDash order
I ordered The Cooper and they didn't put any chicken or avocado on it. It was just a BLT. Really disappointing for the cost.
