Before today, I would have highly recommended Temaki Japan 2. We picked up an order from the restaurant last week, and everything was fresh and delicious, so we decided to order again today through DoorDash.
Unfortunately, this experience was completely different. The sushi roll was packaged on top of the hot soup and hibachi meal, so it arrived warm instead of cold. The biggest issue was the steak. It had a sour, spoiled, or old taste that made it completely inedible. The steak and chicken were also mixed together, so there was no way to separate them. We didn’t feel comfortable eating it.
I called the restaurant to let them know what happened. DoorDash only offered a $9.41 refund on nearly a $30 meal, so I called the restaurant back hoping they would help. Instead, I was told there was nothing they could do because the order was placed through DoorDash. When I explained that the refund didn’t come close to covering the problem, the employee simply said, “What do you want me to do?” There was no apology, no concern, and no attempt to make the situation right.
What disappointed me most wasn’t just the food—it was the customer service. The employee came across as rude, dismissive, and unprofessional. Mistakes happen, but how a business handles them says a lot.
I lived in Japan for 10 years, and one thing I always appreciated was the pride people took in both their food and customer service. That’s why this experience was especially disappointing.
I understand that DoorDash orders involve a third party, but when the issue is the quality of the food itself, I would expect the restaurant to show at least some concern. Instead, I was made to feel like my business didn’t matter.
Sadly, because of both the food quality and the way this was handled, I won’t be returning.
