I love this place so much. Everything is so good and the Hazelnut Latte ICED MEDIUM wasn't too sweet. It was just right. I only wish that their online menu had their entire menu and it wasn't limited. I've been there in person before and absolutely adore their ube bread.
N
Nicole E
Emerging Expert • 7 contributions
Didn't like
• 3/26/26
• DoorDash order
Was very disappointed,1st time trying this place. While the flavor was decent the portions were not. Extremely small, the slices were *Blueberry Cheesecake Slice*Mango Cheesecake Slice like slices from a personal size pizza not even a small. The *Matcha Red Bean cake roll was ok is size for the price, and the flavor was spot on.
J
Jennifer P
Emerging Expert • 19 contributions
Didn't like
• 4/19/26
• DoorDash order
Cake was frozen solid, we left it out to defrost snd the whipped cream on the outside then melted. I had no idea it would be frozen solid. The Bavarian cream was not the same as it defrosted.
Very bummed about it as it was a birthday cake for ny daughter. Nobody could eat it.
M
Mia J
2 contributions
Didn't like
• 1 day ago
• DoorDash order
I have been a loyal, consistent customer of this bakery for a LONG time, and I am officially done giving this place my business.
I have been paying extra for sea salt cream on my orders EVERY SINGLE DAY, only to discover that it apparently hasn’t been included in my drinks this entire time. This isn’t a one-time oversight. It has happened repeatedly, and frankly, I’m disgusted that I’ve continued paying for something I wasn’t even receiving.
The in-store customer service has been just as disappointing. Employees are consistently grumpy, unwelcoming, and downright rude. Customers picking up their drinks are routinely ignored, which is exactly why I started ordering delivery instead of putting myself through the experience of going inside.
Unfortunately, ordering delivery hasn’t solved anything. My orders consistently arrive with missing straws, incorrect items, and other avoidable mistakes. At this point, it feels like no matter how I order, I cannot get a properly fulfilled order or decent customer service.
Let’s be clear: customers are paying for these products and deserve to receive EXACTLY what they ordered. Having to repeatedly deal with missing items, incorrect drinks, and an unpleasant customer service experience is unacceptable.
I’ve given this bakery plenty of business and plenty of chances. I’m done paying for items I don’t receive, dealing with repeated order mistakes, and supporting a business that makes its customers feel like an inconvenience.
You’ve officially lost a loyal customer. I’m DONE.
