Did not put a safety seal to prevent tampering and was charged for extra for milk tea only to get some watered down ice coffee!
R
Rodrigo G
2 contributions
Didn't like
• 8/4/25
• DoorDash order
Dasher had to wait at restaurant due to delayed order. Order was late by 30 mins. Also, Stuffed Jalapenos (7) had only 6 pieces.. Bag containing jalapeños was sealed with tamper proof sticker.
A
Alex Ringheim D
Local Expert • 134 contributions
Didn't like
• 3/31/24
• DoorDash review
Customers, beware Jack N Box Willow Glen is hit or miss. Won't even put up factual reviews, attached to me giving this location another chance. Many items , especially smaller items may be forgotten. What is worse, is food safety has dropped, and your order bags will *NOT* be sealed. I recommend curb-side pick up, so you can check that items are packed and advertised combo sauces are packed + and your whole order will not be a food safety loss if not sealed in delivery bags. Jack N Box Willow Glen, please do better. Your items are good to great, but packing them is hit or miss. DoorDash, please consider allowing the San Carlos Jack in Box, to be an option. They actually pack their orders safely + consistently + and you will not wonder about what will be delivered.
C
Carlos M
3 contributions
Didn't like
• 8/29/22
• DoorDash order
2nd time food tastes burnt. Has small black burnt particles from the grill. Had the tacos and tastes pretty burnt. Jumbo jack burger was ok. Fries burnt particles on them
A
Alex Ringheim D
Local Expert • 134 contributions
Didn't like
• 5/7/23
• DoorDash order
JackNBox Willow Glen, could you all check on your quality for delivery? I've ordered curb-side, and lately the delivery packaging has a pattern of: no packing advertised combo items such as dip sauces, not packing correct dessert, not packing single item drinks, or just packing a combo with maybe 1/4 of side compared to curbside pickup. I'd love to order more regularly, but now I'm concerned I'll keep getting half packed orders with many missing items. For example, with this order: No milk, 4 onion rings, a miracle the dessert was packed. Dasher was professional and prompt, wondering what is up on the packing end , since bags were sealed.
