My order was prepared correctly overall, and the food was good. However, I was disappointed with the customer service experience.
I placed my order through DoorDash as a customer, not as a driver. Because the order was taking a long time, I went to pick it up myself. When I arrived at the drive-thru, the employee initially told me I couldn’t pick up my order there because it was a DoorDash order. I explained that I had placed the order as a customer and was simply picking it up myself. After some discussion, she eventually allowed me to stay in the drive-thru instead of making me park and come inside, which I appreciated since it was raining and the whole reason I ordered ahead was to make pickup quicker and easier.
The other issue was that I requested ketchup when placing the order and also specifically asked at the drive-thru window for plenty of ketchup. The employee acknowledged my request and said she would make sure it was included. Unfortunately, when I checked my bag, there were only 2 ketchup packets for 3 sandwiches and 2 orders of potato wedges.
The food itself was fine, but better attention to customer requests and a smoother pickup experience would have made a big difference.
M
Mary H
8 contributions
Didn't like
• 4 days ago
• DoorDash order
(1) my chili was watered down; barely any meat or vegetables; guess they tried to stretch to make it large; (2) no 6 PC. Spicy Chicken Nuggets; (3)Not a well made OREO® Brownie Vanilla Frosty Fusion™; just thrown together.
A
Alexis W
1 contributions
Liked
• 1/30/26
• DoorDash order
Everything's was hot, fresh and really good! The only thing was I ordered a large meal and my drink was a large but my potatoes wedges weren't. But other than that everything was good! I'll be ordering again
T
Tonya G
6 contributions
Didn't like
• 4/4/25
• DoorDash order
it was the worst I have ever eatenDave's ComboClassic Chocolate Frosty® from Wendy's. burnt hard as a rock
L
Lea L
3 contributions
Didn't like
• 9/16/26
• DoorDash order
i ordered a 6pc spicy nugget , they were regular & super old . as well as the chicken sandwich . my Apple Bites were out of date & sour . wouldn't recommend !
