My order was almost two hours late. I called the store and it took almost ten minutes to answer the phone. The person that answered didn't make a bunch of excuses or apologies, it was clear that they simply were busy and didn't have enough drivers to handle all of the orders. They said my order was still there and when I confirmed that my order had just been sitting there, he explained that they don't even fire an order until they know it can be delivered. Made sense to me, I thanked him and asked when to expect my order. It arrived shortly after and everything was hot, fresh, and delicious. There was even a large cookie sitting on top of my order. I've had similar experiences through other pizza locations that could learn a lot from this. They've blamed things that were under their control, made no accommodations to make the situation right, shown attitude, and overall just handled the situation very unprofessionally. The way this was handled will certainly bring me back. Thank you.
C
Charisa D
Emerging Expert • 78 contributions
Loved
• 7/1/24
• DoorDash order
I can't ever say enough about Toarmina's. The pizza is worth a few extra bucks for the courier tip in my opinion. Their drivers are friendly, they make sure the order is accurate and they care about the quality of transit for my food, it's always hot and they're way across town. Love this store
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Paige W
3 contributions
Loved
• 9/14/24
• DoorDash order
The dough was so light but crispy. I loved the butter crust and how fresh the ingredients are!
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Claire C
1 contributions
Loved
• 4/6/24
• DoorDash order
First DoorDash order from here they made a few minor mistakes on our order but the food was SO good we did not mind one bit. Second time ordering they got 100% of our order correct and once again the food was incredible! Best pizza in the area by far, especially for the ranch lovers out there!
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Sam S
3 contributions
Loved
• 9/5/24
• DoorDash order
Called and confirmed they se the following Halal pizza options: steak, ground beef, peppers and chicken. Delivery was super quick via the store and pizza arrived hot. Super flavourful and tasty.
